We are not responsible to refund any sales/money of birds that may have been lost or damaged by either USPS or Delta Airline. At the time of picking your birds up from the post office or airline, We highly recommend at the time to inspect the shipping box to check if the birds are in the box, and if the box is damaged while in transport. At that point please notify the agent that is at the desk.
In order to receive a full refund from a deceased bird at the time of arrival, you MUST PROVIDE A PHOTO PICTURE OF THE BIRD. No Picture, No Refund!
FAQ
Contact us
If you have any questions on how to return your item to us, Please contact us at our phone number or email provided on our contact page.
Return Policy for Live Birds
There is a 48hr Return Policy on all Live Birds from the day you receive the birds from the United States Post Office. You may only return birds if they are a Live, in order to receive a full Refund. The Buyer is responsible to pay for a return label. Prior to shipping birds back to US, a photo of the birds in the box is needed to assure that the birds are alive, good health, and in the the box. The bird must arrive alive to receive a full refund for the returned bird. Prior to shipping out the birds you ordered, we will do our best to select birds with matching colors for you, and if we do not have them in stock, we will notify you by email/phone to avoid any possible dispute of disliking of bird.
How do we ship bird
**All Birds Ship for $79.99.**
All Bird Orders DO NOT Qualify for the free shipping.
Thank you for letting us help in providing a new feather friend for your aviary. Just a few things to let you know about. We take great pride in the health and care of our birds, which is why we only ship out healthy birds. We check each bird before they are prepared to leave for their trip. We want them to arrive at their new homes safely, which is why we monitor the weather in both locations, as it takes 24-48 hours from leaving our office to arrive to yours. Your will be reach out for the arrival of your bird so that you can go pick it up- we find this to be less stressful for them. When he/she arrives, make sure there is plenty of water available so they can replenish after their trip. If for some reason your new feathered friend does not arrive safely, we need to know within the first 48 hours after arrival. If something does happen, we will need pictures of the sick or deceased. After 48 hours we are not responsible if anything happens to your new feathered friend since they are no longer in our care. This is why it is important to inform us of any issues as quickly as possible. Please email us at our email address or phone number with these concerns.
** Please note that certain breed colors will vary from photos**
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.